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QUESTION NO: 1
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
A. Perform a deep analysis of all the sales orders to the past 24 months
B. Speak the internal contacts to understand the customer sentiment and outstanding escalations
C. Engage with the account team to understand the expansion opportunities
D. Build an understanding of your customer's business and market trends and priorities
Answer: D
QUESTION NO: 2
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the
Customer Success Manager address the one solution that has not been fully enabled?
A. Contact the services team and request that they reach out to the customer to address the solution
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D. No action is needed because the customer will probably renew and you can address the issue after the renewal
Answer: B
QUESTION NO: 3
Which two actions are in adoption campaign? (Choose two.)
A. messaging to stakeholders on the new features of their solution
B. messaging to users on best practice approaches to their solution
C. survey sent to all end users
D. messaging to stakeholders on new product releases
E. renewal reminder to stakeholders
Answer: A,B
QUESTION NO: 4
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.
C. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
Answer: D
QUESTION NO: 5
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
A. additional features that will align with the business outcomes
B. service introduction to confirm that they know how to submit service issues at the go live
C. Quarterly Success Review build and delivery
D. initial user group identified and their use cases confirmed
E. customer's stakeholders and their business outcomes
Answer: C,E
WGU Secure-Software-Design - 在如今互聯網如此發達社會裏,選擇線上培訓已經是很普遍的現象。 那麼,什麼資料有讓你選擇的價值呢?你選擇的是不是Sweetmayhemcakes的Fortinet NSE7_EFW-7.2考古題?如果是的話,那麼你就不用再擔心不能通過考試了。 我們Sweetmayhemcakes Cisco的SAP C-TS4FI-2023的考試培訓資料,是核實了的考試資料,這些問題和答案反應了我們Sweetmayhemcakes的專業性及實際經驗。 獲得Salesforce CRM-Analytics-and-Einstein-Discovery-Consultant認證是眾多IT人員職業生涯的成功保證,而Sweetmayhemcakes網站中的Salesforce CRM-Analytics-and-Einstein-Discovery-Consultant題庫學習資料可以幫助您做到這一點。 如果你使用了我們的Cisco的Oracle 1z0-1073-24學習資料資源,一定會減少考試的時間成本和經濟成本,有助於你順利通過考試,在你決定購買我們Cisco的Oracle 1z0-1073-24之前,你可以下載我們的部門免費試題,其中有PDF版本和軟體版本,如果需要軟體版本請及時與我們客服人員索取。
Updated: May 27, 2022
考試編碼:820-605
考試名稱:Cisco Customer Success Manager
更新時間:2025-02-22
問題數量:159題
Cisco 820-605 在線題庫
下載免費試用
考試編碼:820-605
考試名稱:Cisco Customer Success Manager
更新時間:2025-02-22
問題數量:159題
Cisco 820-605 認證題庫
下載免費試用
考試編碼:820-605
考試名稱:Cisco Customer Success Manager
更新時間:2025-02-22
問題數量:159題
Cisco 820-605 PDF題庫
下載免費試用