820-605認證資料介紹

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你很快就可以獲得Cisco Cisco 820-605認證資料 認證考試的證書。

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820-605 PDF DEMO:

QUESTION NO: 1
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.
C. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
Answer: D

QUESTION NO: 2
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
A. additional features that will align with the business outcomes
B. service introduction to confirm that they know how to submit service issues at the go live
C. Quarterly Success Review build and delivery
D. initial user group identified and their use cases confirmed
E. customer's stakeholders and their business outcomes
Answer: C,E

QUESTION NO: 3
Which two actions are in adoption campaign? (Choose two.)
A. messaging to stakeholders on the new features of their solution
B. messaging to users on best practice approaches to their solution
C. survey sent to all end users
D. messaging to stakeholders on new product releases
E. renewal reminder to stakeholders
Answer: A,B

QUESTION NO: 4
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the
Customer Success Manager address the one solution that has not been fully enabled?
A. Contact the services team and request that they reach out to the customer to address the solution
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D. No action is needed because the customer will probably renew and you can address the issue after the renewal
Answer: B

QUESTION NO: 5
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
A. Perform a deep analysis of all the sales orders to the past 24 months
B. Speak the internal contacts to understand the customer sentiment and outstanding escalations
C. Engage with the account team to understand the expansion opportunities
D. Build an understanding of your customer's business and market trends and priorities
Answer: D

Oracle 1z0-1066-24 - 因為Sweetmayhemcakes的考試考古題包含實際考試中可能出現的所有問題,並且可以給你詳細的解析讓你很好地理解考試試題。 你是可以免費下載Sweetmayhemcakes為你提供的部分關於Cisco ServiceNow CAD認證考試練習題及答案的作為嘗試,那樣你會更有信心地選擇我們的Sweetmayhemcakes的產品來準備你的Cisco ServiceNow CAD 認證考試。 Cisco 300-420 - 在IT領域更是這樣。 但是通過Cisco Salesforce MuleSoft-Integration-Architect-I 認證考試不是很容易的,需要花很多時間和精力掌握好相關專業知識。 Huawei H35-210_V2.5 - 機會是留給有準備的人的,希望你不要錯失良機。

Updated: May 27, 2022

820-605認證資料 & Cisco Customer Success Manager權威考題

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考試編碼:820-605
考試名稱:Cisco Customer Success Manager
更新時間:2025-02-23
問題數量:159題
Cisco 820-605 考題資源

  下載免費試用


 

軟體引擎

考試編碼:820-605
考試名稱:Cisco Customer Success Manager
更新時間:2025-02-23
問題數量:159題
Cisco 820-605 考試備考經驗

  下載免費試用


 

在線測試引擎

考試編碼:820-605
考試名稱:Cisco Customer Success Manager
更新時間:2025-02-23
問題數量:159題
Cisco 820-605 最新考題

  下載免費試用


 

820-605 測試引擎

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